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Automate change management with Jenkins

Changes to Free and Standard plans in Jira Service Management

As of October 16, 2024, change management for Jira Service Management will move from Standard to Premium plans. After this point, only Premium and Enterprise plans will have access to this feature.

Existing projects in Free and Standard plans will continue to support existing request types and issue types. Read more about the plan changes.

Deployment events sent from Jenkins can trigger Jira automation rules, allowing you to automate a wide range of commonly used manual change management steps.

For example, you could automatically:

  • create, update, or transition change requests

  • perform risk and impact assessments

  • trigger approvals and dynamically set approvers based on risk, impact, or affected service

  • notify stakeholders or end users of changes in real-time, via email, Slack, or Webhook

  • update a change request when implementation is complete, including whether or not it was successful

Learn more about deployment triggers in Jira Automation.

The Jira Cloud plugin for Jenkins can also help you automate your change management processes using deployment tracking and deployment gating, which can be used separately or in combination within a single Jenkins pipeline.

To begin automating your change management processes with Jenkins, link Jira Service Management with Jenkins.

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