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Add an announcement to the help center

Adding an announcement to the help center displays a message across all customer portals connected to your Jira Service Management site.

By default, you need to be a Jira administrators to add announcements to the help center.

To add announcements to the help center:

  1. From your service project sidebar, select Channels.

  2. Hover over Help center and select Open.

  3. Click Customize then Portal Announcement.

  4. Enter the Announcement subject and Announcement message fields.

  5. Click Save.

You can also choose to allow agents to add announcements themselves. Learn more about giving agents permission to add announcements in How global customer permissions impact project permissions.

This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


Last modified on Mar 14, 2020
Cached at 12:42 AM on May 17, 2021 |

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