Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Add a preset automation rule
Are you looking for Automation?
This article is relevant to Legacy automation in service projects created before August 30, 2021. If you don’t see Legacy automation in your service project, check out these Automation articles.
To set up a preset automation rule:
From your service project, select Project settings, then Automation, then Legacy automation.
Select Add rule.
Select a preset rule from the list (see Available preset automation rules for more info).
Select Continue. The rule’s setup screen appears.
Edit the rule name and description as needed. The rule name appears on the main automation settings page, so changing the name helps you more easily reference what each rule does.
Edit and update any fields that appear in the rule’s setup.
Select Save and you're done.
You can have up to 30 automation rules.
This page is for company-managed projects
If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.
Learn more about the difference between company-managed and team-managed projects.
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