Add a custom email account in team-managed spaces
Your service space comes with a pre-configured cloud email address, but you can also add a custom one to link to an existing email address. Each service space can have one linked custom email account.
You must be a Jira site admin to add a custom email account.
To add a new custom email address:
From your service space, select Space settings, then Channels & self service, then Email.
Choose your email service provider and follow the prompts to link your account.
If you change your Google or Microsoft account password after you connect your email account, your connection to Jira Service Management will be lost, and you’ll need to reconnect.
If you use more than one email address to interact with your customers, set up forwarding rules or aliases in your email clients to receive requests in the email linked to your service space.
This page is for team-managed spaces
If the lower-left of your service space sidebar doesn’t say you're in a team-managed space, check out these company-managed space articles instead.
Read about the difference between company-managed and team-managed spaces.
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