You can create new queues to fit your organization’s needs. This helps triage customer requests so your service desk team knows what to work on.
To create a new queue:
From your service desk project, go to Queues.
Click New queue.
Enter a name for your queue.
In the Issues to show section, select the required issue, status, resolution and label from the drop-down menus. You can also select Advanced to enter a JQL statement.
If required, select criteria from the More drop-down menu.
If required, select an order from the Order by drop-down menu.
In the Columns section, update columns by dragging and dropping to the required location. This is the order the columns appear in your queue.
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