Learn how to succeed in your role as a service desk agent.
Create a new queue in Jira Service Desk
You can create new queues to fit your organization’s needs. This helps triage customer requests so your service desk team knows what to work on.
To create a new queue:
From your service desk project, go to Queues.
Click New queue.
Enter a name for your queue.
In the Issues to show section, select the required issue, status, resolution and label from the drop-down menus. You can also select Advanced to enter a JQL statement.
If required, select criteria from the More drop-down menu.
If required, select an order from the Order by drop-down menu.
In the Columns section, update columns by dragging and dropping to the required location. This is the order the columns appear in your queue.
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