Get started with Jira Service Management for admins
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Work with Operations global admin
In Jira Service Management, you can assign the Operations global admin role to users who need to configure settings related to Operations. This role provides all administrative privileges specifically for Operations capabilities, setting it apart from the Product admin role for the Jira administration. While a Product admin can access the administrative features for all Jira products, the Operations global admin role is confined to administrative functions related to Operations capabilities. By default, a Product admin can access all functions an Operations global admin performs.
Only a Product admin and an Operations global admin can assign this role to other users.
The following table lists the permissions associated with each role.
Functions | Product admin | Operations global admin |
|---|---|---|
Access and configure Jira project settings | ✔ |
|
Access and configure Assets | ✔ |
|
Assign Operations roles | ✔ | ✔ |
Access, create, edit, or delete all configurations for Operations features | ✔ | ✔ |
Manage site-level configurations such as Integrations, Chat tools, Incoming Calls, Role-Based Notifications, Alert policies, Escalation policies, and On-call schedules | ✔ | ✔ |
View On-call schedules and users | ✔ | ✔ |
Access all alerts | ✔ | ✔ |
Delete alerts | ✔ | ✔ |
Create custom roles | ✔ | ✔ |
Access Operations dashboards for all teams | ✔ | ✔ |
To assign the Operations global admin role to a user, do the following:
Ensure you’re a Product admin or an Operations global admin.
Go to Settings > Products.
In the Operations section in the sidebar, select General configuration > Role assignment.
Select Operations global admin from the Custom role menu.
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