Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Who can see virtual service agent conversations
To improve the virtual service agent's helpfulness, your conversations:
may be reviewed by human administrators, like your org admin
are stored for 30 days for analytics purposes (for example, keywords from your conversations may be de-identified and shown to admins)
Don’t enter confidential information (or any information that you wouldn’t want a human administrator to see) in your conversations with the virtual service agent.
The virtual service agent in Jira Service Management uses Atlassian Intelligence. Read more about how Atlassian Intelligence works.
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