What is Assets in Jira Service Management Cloud?

Assets is Jira Service Management’s native asset and configuration management tool for Premium and Enterprise plans. It gives teams a flexible and dynamic way to track all kinds of assets and configuration items (CIs), enabling teams to easily link them to service requests, incidents, problems, changes, and workloads. This helps those teams to understand and visualise the critical relationships between applications, services, their underlying infrastructure, and other key dependencies.

All Premium and Enterprise sites have access to Assets from their Jira Service Management projects - look for Assets in the top navigation bar. If you’d like access to Assets for your Free or Standard site, go to Settings ⚙ > Billing > Manage Subscriptions > Change to upgrade your site.

Learn more about how to get started with Assets in Jira Service Management.

With Assets, IT teams can:

• Close service requests faster by linking customer assets (we call them objects) directly to the issue. Learn more about viewing Assets objects directly from the issue view.

• Minimize risk by understanding the downstream impact of changes.

• Add context to issues so they can troubleshoot and resolve major incidents at high velocity.

• Gain detailed visibility of their infrastructure so they can better locate and solve underlying problems.

• Track assets to aid planning, audits, and compliance activities.

Assets is built on the Jira Service Management platform, so teams can quickly and easily tie assets and configurations to service requests, incidents, problems, changes, and workloads.

Unlike legacy configuration management databases (CMDBs), Assets' flexible and open data structure allows teams to manage any kind of asset that’s important to support their ITSM practices. HR, sales, marketing, legal, facilities, and other functions can also use Assets to track and manage their assets and resources.