What are the compliance and residency expectations for Assets Data Manager?
Assets Data Manager for Jira Service Management Cloud is a Premium and Enterprise only feature that is currently in Open Beta development. View and vote on our list of upcoming features.
If you find a bug or have questions, please reach out to Atlassian Support or the Atlassian Community.
Data Manager contains both on-prem middleware components (the Adapters and Cleanse & Import clients) and Cloud-based components.
The following information applies only to the Cloud-based components of Data Manager.
This document does not apply to raw data that is resident or stored with third-parties, or information that is stored locally.
Does Data Manager impact my compliance with GDPR?
We are committed to helping our customers stay compliant with GDPR and their local requirements. As we do today for all of our products, we will process and transmit data for Data Manager in accordance with our Privacy Policy, Data Processing Addendum, and GDPR commitment.
Is Data Manager SOC 2 and ISO compliant?
Yes, Data Manager has completed an external assessment and is certified as SOC 2 and ISO/IEC 27001:2022 compliant.
Will Data Manager allow changes to Data Residency settings?
At this time Jira Service Management Data Residency is set during the initial initialisation of the Data Manager feature. After the feature has been initialised, Data Manager will not allow a change of Data Residency.
Example: If you select a US Data Residency, we would not support a move to a EU Data Residency after the feature has been initialized.
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