About approvals in team-managed service projects

Some requests might need approval before they can continue along their workflow. For example, a manager might approve leave requests, or an IT manager might approve new system accounts. Approvers don't need a Jira Service Management license to approve requests — but they must be users of the service project.

Here's how approvals fit into a request type’s workflow:

1. A customer raises a request.

2. The issue transitions along its workflow until it reaches a status that needs approval to proceed.

3. The approver is notified by email that they need to approve an issue.

4. The approver approves or declines the request.

5. If approval conditions are met, the issue transitions to the next status in its workflow.

Learn how to create an approval step in a team-managed service project.