Use the virtual service agent in your portal

The virtual service agent uses machine learning to recognize questions and requests. It can automate repetitive tasks in your portal using turn-by-turn conversation flows, artificial intelligence connected to your knowledge base, or a combination of both.

Using the virtual service agent in your portal allows your customers to get answers they need without having to manually search for articles or request forms. Read more about the portal.

How it works

1. Customers on your portal select the Chat with virtual agent button.

2. In the chat window that opens, customers enter their question or search term.

3. The virtual service agent uses the match intent standard flow to match their question or search term to an intent, or respond using Atlassian Intelligence answers (if enabled). Read more about the match intent standard flow.

Use your virtual service agent in the portal

For the virtual service agent to be active in your portal, all you need to do is:

1. Set up your virtual service agent if you haven’t already.

2. Turn on Atlassian Intelligence answers, or set at least one intent to Live.

Your virtual service agent will automatically work in the portal.

Turn off the virtual service agent in your portal

To turn off the virtual service agent in your portal, you need to turn it off in all customer-facing channels. Find out how to turn off the virtual service agent.