Use the calendar to view your issues

You can view and schedule issues across your Jira Service Management service projects using the calendar view. Like queues and boards, the calendar provides a different way to view your issues, focused on the date and time the issue is due, or the period of time over which the work will take place.

Viewing your issues in a calendar gives you a visual representation of your deadlines and project timelines, making it easier for your team to manage their tasks and time effectively. You can also use it to help identify any overlapping tasks or potential bottlenecks in your workflow, so that you can fix potential incidents before they become problems.

From your project’s navigation bar, select Views, then Calendar to open the calendar view of your issues. If Views isn’t available in your navigation, learn how to enable views on your service project.

Calendar features

Month view: see an overview of your scheduled issues and requests by month.

Issue scheduling: select 'Unscheduled' () to open a side panel where you can drag and drop any of your existing issues onto a day of the month. The calendar will automatically fill in the issue's due date field with this date. To extend the issue across multiple days, open the issue view and fill in the start date field, or drag the issue across the required days.

Filter and search: Search for and filter issues on the calendar by request type, status, assignee, asd add more filter options as you need.

View settings: By default, weekends are disabled (with Mon-Fri visible) and if you choose to show weekends, the week starts on Sunday, but you can change this at any time. You can also decide whether ‘done’ issues should be shown or hidden on the calendar.

Legend: Issues added to the calendar will show the request type icon, issue key, description, assignee, and the issue’s progress. The colour and icon let you know at a glance if your issues are done, overdue, in progress, or to-do.

• Green issues with a tick icon are done, and the issue has been resolved.

• Red issues with a clock icon are overdue, meaning they are not yet done, and the due date has passed. These issues could be in progress or still to-do.

• Blue issues with an arrow icon are in progress, and are still being worked on by your team.

• Grey issues with a dashed circle icon are still to-do, but not overdue.

Global filter: By selecting the more menu (…) on the calendar and selecting Configure views, admins can set a wider filter that determines which issues can appear on the calendar and board views. The filter is based on Jira Query Language (JQL) and can include one or more projects.

Invite team: Add team members to your project by selecting Add people.

Feedback: We’re currently working on new features for the calendar so we’d love to hear from you. If you have feature requests, bug reports, or general feedback, let us know by selecting Give feedback on the calendar page.