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Use Opsgenie's incoming call routing

Incoming call routing is an integration in Opsgenie to route your calls to a team, schedule, or escalation. When you define a phone number for incoming call routing, each call made to that number will create an alert in Opsgenie and notify the correct on-call team member. Learn more about incoming call routing.

Jira Service Management users need a connected Opsgenie account and a phone number from Twilio to use the incoming call routing.

You can setup incoming call routing by switching to your Opsgenie account. To go to Opsgenie;

  1. Select the app switcher from your top navigation menu.

  2. Select Opsgenie.

  3. Once you log in to your Opsgenie account, follow the instructions on Integrate incoming call routing.


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