Unlicense agents
You must be a Jira administrator to remove an agent's license.
To unlicense an agent:
Go to Settings () > User management.
Select a user.
Under Access, turn off the Jira Service Management toggle.
The agent's license is released, and they are removed from the jira-service-project user group. This means that they won’t be able to work in any service project on that site.
This page applies to company-managed projects only.
Read more about the difference between company-managed and team-managed projects.
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