Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Unlicense agents
You must be a Jira administrator to remove an agent's license.
To unlicense an agent:
Go to Settings () > User management.
Select a user.
Under Access, turn off the Jira Service Management toggle.
The agent's license is released, and they are removed from the jira-service-project user group. This means that they won’t be able to work in any service project on that site.
This page is for company-managed projects
If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.
Learn more about the difference between company-managed and team-managed projects.
Was this helpful?
Still need help?
The Atlassian Community is here for you.