Set up notifications in team-managed projects

Notifications are messages that your customers and team can receive about different kinds of activity on requests - e.g. when there are comments, changes or updates to the request, or that it’s been resolved.

Admins can set up general notification settings, while customers can choose which notifications they’d like to receive.

There are two types of notifications:

Internal notifications: notifications sent to your service project team including Admins, Agents, and Reporters.
Customer notifications: notifications sent to people who raise requests in your service project.

Who receives notifications for team-managed requests?
Learn who can receive notifications and for what in team-managed projects.
Choose your default email notification style
Learn how to use HTML or plain text for your default email format, depending on what your users need.
Disable team-managed notifications for internal users
Simplify your messaging - disable service project notifications while keeping Jira notifications for customers with Jira licenses.
Edit a team-managed customer notification
Change what notifications you send to your customers, and who receives them.
Set up how your customers access attachments
Allow your customers to download attachments directly from email notifications.
Choose how notifications display the email sender name
Configure how customer notifications display the email sender name for team-managed projects.
Customize the style of team-managed customer notifications
Change the template of your customer notifications to customize their look and feel.
Customize internal notifications in team-managed projects
Learn how to create, edit and delete internal notifications for your team-managed project.
Send notification emails from your own domain
Add a custom notification email to your team-managed service project.

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