Set up notifications for your customers and team

Learn the difference between customer notifications and internal notifications.

Change the template of your customer notifications to customize their look and feel.

You can change what you send to your customers in notifications.

Allow your customers to download attachments directly from email notifications.

Configure how customer notifications display the email sender name.

Use a custom email address for your company-managed service project to send notifications.

Find out why your customers are not receiving notifications from Jira Service Management and how you can fix it.

You can disable service project notifications while keeping Jira notifications if all your customers are internal users.

Use HTML or plain text for your default email format, depending on your users’ needs.

Try these best practices for configuring customer notifications that work for your organization.