See the requests list from your customers' point of view

Your customers can track and filter all the requests they have raised and those awaiting their approval by accessing their requests list in the help center.

To go to the requests list:

1. Go to Settings () > Products > Jira Service Management > Configuration.

2. In the Help center section, select View all help centers.

3. Select the help center of your choice.

4. Once in the help center, select your avatar, and from the dropdown, select Requests.

The requests list shows all requests they’ve raised by default. Your customers can filter their requests by different criteria, such as:

• Status of the request

• Role in the request (reporter vs. request participant)

• Organizations

  • Available organizations on your site show up in the role filter below the options All, Created by me and Where I am a participant.

• Request types

Customers can also manage which columns they want to see in their requests list by selecting Edit list view to edit and reorder columns. They will be able to choose from a set of predefined columns selected by the site admin. Find out how admins can customize the requests list.