Use the issue view in company-managed service projects

When customers submit requests for help through your help center portal or by sending an email, their requests automatically become issues that can be tracked in your service project. Learn more about issues and requests.

The issue view refers to what you see when you look at an individual issue in Jira Service Management. Learn more about the issue view.

About the issue view in Jira Service Management
Learn more about the layout of the issue view in Jira Service Management.
Update issue details from the issue view
Update information on the issue view when request details change.
Move an issue through its workflow from the issue view
How to move your issue along the workflow pipeline.
Link subtasks, issues, and pages from the issue view
Get everything that can help you onto the issue view so you can work in one place.
Watch, vote, share and comment from the issue view
Stay up to date on an issue with notifications when something happens, and keep your team up to date by sharing it.
Talk to the customer or team members from the issue view
Communicate with the customer who raised the request and your teammates straight from the issue view.
Approve or decline a request from the issue view
If you've been added as an approver for a request, approve or decline it straight from the issue view.
Clone a request
Duplicate a request so you don't have to copy anything over manually.
Respond with an article from the issue view
Respond with knowledge base articles from the issue view to resolve customer requests faster.
How do date and time formats work in the issue view?
Learn how your issue fields display dates and times depending on what language you choose.
View the different types of activity on an issue
Learn about comments, history, work log, approvals and how they fit into the activity section of an issue.

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