What is customer service management?
Learn about the customer service management features.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Manage your customers and organizations
Customer service management isn’t currently available in the Atlassian Government environment.
Dive into customer service management and explore how you can add and manage detailed information about your customers and the products they have entitlements to. Access these details through profile pages or while working on support requests.
Manage customer detail fields
Create editable detail fields for your customer profiles to add context for improved customer service.
Manage organization detail fields
Create editable detail fields for your organizations to add context for improved customer service.
Import customer and organization details through API or CSV
Learn how to import details for customers or organizations from a CSV file.
Get customer context on issues
Get details about your customers and any organizations associated with an issue while working on support requests.
Create queues based on customer or details
Use Jira Query Language (JQL) to create queues for different groups of customers or organizations.
Create SLA goals based on customer details
Use Jira Query Language (JQL) to create SLA goals for different groups of customers or organizations.
About products and entitlements
Get additional context about your customers' access to your products – on their profile and when working on support requests.
Create product entitlements for your customers
Create entitlements and view the details on a customer’s profile or on an issue to get additional context when working on support requests.
Show product entitlement details on issues
Show your customers' entitlement details on issues to give agents additional context when working on support requests.
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