Get started with Jira Service Management for admins
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Manage reply-to address for your service project
A reply-to address is the email address to which customers' replies to email notifications are sent.
In Jira Service Management, when customers reply to email notifications for requests created using channels other than email, it goes to a reply-to address. By default, the auto-configured Atlassian cloud email address is set as the reply-to address for your project. When additional email addresses are connected, admins can set any of your connected email addresses as the reply-to address.
To update the reply-to address for your service project:
From your service project, select Project settings, then Channels & self service, then Email.
You can select any of your connected email accounts as the reply-to address.
Select Update.
A connected email account that has been set as the reply-to address for a project can’t be deleted.
To understand how a reply-to address works, consider a scenario where a project admin sets getsupport@mycompany.atlassian.net as the reply-to address for a service project.
Email address shared with help seeker | Reply from address | Reply-to address |
|---|---|---|
support@mycompany.atlassian.net | jira@mycompany.atlassian.net | support@mycompany.atlassian.net |
hrsupport@mycompany.atlassian.net | jira@mycompany.atlassian.net | hrsupport@mycompany.atlassian.net |
techsupport@mycompany.atlassian.net | jira@mycompany.atlassian.net | techsupport@mycompany.atlassian.net |
Not applicable as request is raised via channels other than email | jira@mycompany.atlassian.net | getsupport@mycompany.atlassian.net |
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