Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Manage chat settings for Microsoft Teams
Chat allows you to connect your service project with Microsoft Teams so you can turn messages into issues and work on them, all without leaving Teams. Find out more about chat.
You can customize your settings based on how your agents work on requests in Teams.
Manage request approvals
By default, request approvals are turned on in chat. This means approvers receive a message from Assist when a request requires their approval, and they can take action directly from Teams.
If an approver group is assigned a request, they won’t receive notification in Teams and need to take action from email or Jira Service Management.
To turn off request approvals:
From your service project, select Project settings, then Channels & self service, then Chat .
From the Settings tab, turn off the Approvals in chat.
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