Manage and administer team-managed service projects

Learn the difference between our two types of service projects.

Learn to create, edit or delete team-managed service projects, or add or remove the ability to create them from your site.

Learn how to create a team-managed service projects, and edit its details, key, icon, and internal permissions

Change internal access, give people roles, and fine-tune people's permissions in your team-managed service project.

Manage your request types and assign them to portal groups to make it easy for customers to submit requests.

Get your help center and portal set up so customers can raise requests online.

Set up an email address to streamline requests in your service project.

Manage and customize the fields that appear in your customer request forms and agent view.

Invite new team members and agents, manage roles, and start collaborating to get work done in your team-managed service project.

Learn how to add customers, or remove customers from a team-managed service project.

Learn how to view, set up, and edit workflows for your request types, how to create custom statuses and transitions, and more.

Customers, agents, and administrators get email notifications about activity on Jira Service Management requests.

Project admins can set up a knowledge base to let customers self-serve instead of raising a request.

Automation rules perform actions depending on their triggers and conditions.

Add an approval step to get someone to check a request before it moves along its workflow.

Install an asset management app to manage your assets in team-managed service projects.

Language support enables you to add languages to support your customers if your default language doesn’t suit them.

Reports help you discover new trends in your service project.

Use surveys to collect ratings and comments for a customer satisfaction report.

Learn how to use service level agreements (SLAs) that allow you to manage your team's goals for better customer service.