Learn how company-managed and team-managed projects differ
Learn the difference between our two types of service projects.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Manage and administer team-managed service projects
Manage access to team-managed service projects
Learn to create, edit or delete team-managed service projects, or add or remove the ability to create them from your site.
Create, edit, and delete team-managed service projects
Learn how to create a team-managed service projects, and edit its details, key, icon, and internal permissions
Manage how people access your team-managed service project
Change internal access, give people roles, and fine-tune people's permissions in your team-managed service project.
Manage request types in team-managed projects
Manage your request types and assign them to portal groups to make it easy for customers to submit requests.
Set up help centers and portals in team-managed projects
Get your help center and portal set up so customers can raise requests online.
Receive requests from emails in team-managed projects
Set up an email address to streamline requests in your service project.
Customize request fields in team-managed service projects
Manage and customize the fields that appear in your customer request forms and agent view.
Add or remove people from your team-managed service project
Invite new team members and agents, manage roles, and start collaborating to get work done in your team-managed service project.
Add and remove customers in your service project
Learn how to add customers, or remove customers from a team-managed service project.
Manage how work flows in your team-managed service project
Learn how to view, set up, and edit workflows for your request types, how to create custom statuses and transitions, and more.
Set up notifications in team-managed projects
Customers, agents, and administrators get email notifications about activity on Jira Service Management requests.
Set up a knowledge base in team-managed service projects
Project admins can set up a knowledge base to let customers self-serve instead of raising a request.
Use automation rules for tasks in team-managed projects
Automation rules perform actions depending on their triggers and conditions.
Manage approvals in team-managed projects
Add an approval step to get someone to check a request before it moves along its workflow.
Manage assets in your team-managed service project
Install an asset management app to manage your assets in team-managed service projects.
Support multiple languages in team-managed projects
Language support enables you to add languages to support your customers if your default language doesn’t suit them.
Visualize trends with reports in team-managed projects
Reports help you discover new trends in your service project.
Collect CSAT metrics in team-managed service projects
Use surveys to collect ratings and comments for a customer satisfaction report.
Use service level agreements in team-managed projects
Learn how to use service level agreements (SLAs) that allow you to manage your team's goals for better customer service.