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Integrate with Graylog
This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.
What does the integration offer?
Jira Service Management acts as a dispatcher for Graylog alerts, determines the right people to notify based on on-call schedules, notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until they’re acknowledged or closed.
How does the integration work?
When an alert is created in Graylog, an alert is also created in Jira Service Management automatically through the integration.
Set up the integration
Graylog is an API-based integration. Setting it up involves the following steps:
Add a Graylog integration in Jira Service Management
Configure the integration in Graylog
Add a Graylog integration
Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.
Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.
To add a Graylog integration in Jira Service Management, complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Graylog”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.Expand the Steps to configure the integration section and copy the Webhook URL generated for your account.
You will use this URL while configuring the integration in Graylog later.Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Graylog
To configure the integration in Graylog, complete the following steps:
In your Graylog account, go to Alerts from the main menu.
On the New Notifications page, select Notifications.
Enter a Title and a Description for the channels you want to set notifications for.
Select HTTP notification for the type.
Paste the integration URL previously copied from Jira Service Management into URL.
Select Create and save the changes.
Select Event Definition.
Enter values for Event Details, Condition, and Fields to create the notification rules.
In Notifications, select the notification you created earlier.
From this point on, incoming Graylog notifications matching the rules of that notification will be redirected to Jira Service Management as alerts. You can customize this integration and define how Jira Service Management should manage the alert flow by adding more rules.
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