Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
How do customers send requests to your service project?
The main ways your customers interact with the service project are via help centers and by email.
Get help from a help center
Customers can raise a request online through help centers on your site. From a help center, they can view portals of service projects they have access to.
They can help themselves by searching for how-tos and FAQs, or can raise a request to ask your team for help. Customers can also keep track of all their requests and check the status in their requests list by selecting the Requests button near their avatar. They can select each request to see more details about it and respond to comments from agents.
You can share the portal URL by selecting Channels from your service project and copying the portal URL.
Send email requests to your service project
Your customers can send requests by email if your service project is set up for it. They can also track requests through email notifications. They receive email notifications when agents respond to their request and when their request is resolved.
You can share your service project’s email address by selecting Channels from your service project and copying the address.
Raise requests in Slack or Microsoft Teams
Customers can raise requests from messages posted in Slack or Microsoft Teams if chat is turned on for a service project.
You can turn on chat by selecting Channels, then Chat, then Configure.
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