How are customers using Assets Data Manager?

Service Management

Identifying inventory and discovery tool coverage gaps.

Qualified improvement of Service Delivery processes

Improve Service Levels compliance through accurate and updated CIs;

Better Incident, Problem, and Change Management through accurate CIs and associated history;

Improved response time to fulfill Service requests

Reduce support costs by proactively identifying errors and lack of coverage; and

Locate and remediate unmanaged and unsupported devices.

IT Asset Management

Identify gaps in Asset information - drive remediation and track improvement over time;

Holistic view of assets (multiple sources) - isolate authoritative sources and track progress and completion of migration activities

Identify opportunities to reduce operational costs through evidence-based rationalization

Isolate inventory gaps against compliance requirements;

Understand device usage and allocation to tie back into software registers.

Forecasting and Planning

Improved oversight and accuracy of IT asset data, to enable accurate and informed decision making;

Quantified progress against IT service delivery plans;

Support What-If Analysis using accurate foundational information;

Trend device-based remediation initiatives over time to measure progress;

Effective collaboration between IT infrastructure stakeholders through a single common view; and

Improve outsource relationships by working from a common and agreed source of truth.

Security and Compliance

Identify and remediate coverage gaps and missing patch tooling;

Summarise security issues and trending over time by platform / ownership / business line (e.g. count of severity "x");

Holistic view of assets (multiple sources) and track progress of migration activities

Identify opportunities to reduce risk (e.g. End-of-Support, unpatched devices, vulnerable devices);

Improve Security tool effectiveness (when were patches last updated).

Inventory and Billing

Improved oversight and accuracy of IT asset data, to enable accurate and informed decision making;

Provides accurate single source of truth to facilitate identification and remediation of risks;

Reconcile Billing and Invoicing from third parties against the source of truth.

Track and Monitor externally delivered remediation and migration activities; and

Manage devices across Mergers and Divestment activities.