We're updating our terminology in Jira

'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.

Go to your queues

Any requests sent to your service project appears in your queues. Your service project comes with default queues, but you can configure them to your needs.

To go to your queues:

  1. From your service project, go to Queues.

  2. Use the sidebar to switch between queues.

If a customer’s request matches a queue’s filters, you’ll see its details.

Still need help?

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