Enable new views for your service project

There are a number of ways to visualise and manage your work in Jira Service Management. By default yourservice project has access to queues, which organise your team or customer’s requests into a table. Queues let you quickly view, triage and assign requests as they come in and are normally sorted by a Service Level Agreement or goal for your team's service interactions. Learn how admins triage customer requests for agents with queues.

However, you can also use more views of work in your service project such as board or calendar. These views give you many more ways to organise and manage your work and requests.

Enabling Views in your project settings will add a new item ‘Views’ to your service projectnavigation. Inside this navigation item your team will find a board and calendar view of all your work items.

• Find out more about boards

• Read more about calendar

Add views to your project

You must be a project admin to enable views

1. From your service project, select Project settings, then Features.

2. Use the toggle to turn on Views.

3. If needed, use Select views to turn on or turn off Board and Calendar. Turning off a view here will remove it for your entire project.

4. Return to your project, select the new Views navigation item, and start configuring your new views.