Enable new views for your service project

You can visualize and manage your work items in Jira Service Management by using the list, board, and calendar views in both your Queues and Views.

• Find out more about boards

• Read more about calendar

Queues

Queues let you quickly view, triage, and assign the customer requests that are normally sorted by a service level agreement (SLA) or goal for your team's service interactions. Read how admins triage customer requests for agents with queues.

These incoming requests become work items for your team to manage and resolve. Each of your service project queues comes with a default list view, which displays work items in a table format. However, you have the option to add a board or calendar view for additional ways to visualize and manage your work items.

Add a view to your queue

You need to be a Jira or project admin to add or remove views from your queues.

1. In your project, select Queues, then select the queue to which you'd like to add a view.

2. Select Add to navigation (). It is next to the List tab, above the search bar.

3. Select the view you would like to add, then select Add to navigation. A new tab will appear, which can be used to switch easily switch between views.

Remove a view from your queue

1. In your project, select Queues, then select the queue from which you'd like to remove a view.

2. Hover over the tab of the view you want to remove, then select More actions () to the left of the view’s name.

3. Select Remove. You can add the view again at any time.

Views

In addition to Queues, you can use Views to organize and manage your work items. In Views, you can:

• See work items from multiple projects in one place by adding two or more projects to the filter (a queue displays work items from a single project only). This enables agents and team leads or managers to easily monitor, triage, and action work from across multiple projects, scaling collaboration across different teams and departments.

• Choose from a list, board, or calendar view to visualize your work items, just as you can in a queue.

• Customize and work from your list using new features that are shared with the Jira list view. For example, quick filters, inline editing, column sorting and reordering, and some bulk actions.

• Customize your filters and settings for the board and calendar views by selecting More actions (), then Configure views at the top right of the page.

Add Views to your service project

You must be a project admin to enable Views.

1. Next to the name of your project in the sidebar, select More actions (•••), then Project settings.

2. Select Features.

3. Use the toggle to turn on Views.

4. Use Select views to make the list, board, and/or calendar views available in your project. Note that turning off a view here will remove it for your entire project.

5. Return to your project and select Views in your sidebar to see the views you have added.