Jira Service Management is getting a new navigation

We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira

Edit individual and multiple work items

After performing your search, you can action individual work items as well as multiple work items at once.

The list of work items will remain constant, even if you change a work item so that it doesn't meet the original search criteria. This is to give you a constant set of work items to work with when triaging work items.

View a work item

Select the key of the work item to view the work item.

  • If you're in list view, you will be redirected to the work item (leaving the search results page).

  • If you're in detail view, the work item details will display in a panel on the right.

Edit a work item

You can edit a work item and perform actions like update the fields, transition it, or log time on it

To edit a work item:

  • If you're in list view, scroll to the last column and select More actions (), then select from the options.

  • If you're in detail view, select the work item and update it in the work item details panel on the right.

Edit multiple work items

Bulk operations let you edit multiple work items at once. These actions include transitioning work items, deleting work items, moving work items, and watching or unwatching work items.

To edit multiple work items:

  1. Use Ctrl (Windows) or Command (Mac) and select multiple work items.

  2. Select More actions () in the top right of the screen.

  3. Select Bulk change work items.

More about editing multiple work items at the same time

Still need help?

The Atlassian Community is here for you.