Disable service project notifications for internal users
If you have an internal service space where all your help seekers have Jira licenses, you might want to disable service space notifications while keeping Jira notifications. To do this, you can disable the customer scheme and work from the licensed user scheme.
You must be a Jira administrator to disable the customer scheme.
To disable the customer scheme:
Go to Settings (), then Apps, then Jira Service Management, and then Configuration.
Under Notifications, select Yes to send Jira notifications to customers.
Go to your service space.
From your service space, select Space settings, then Notifications, then Customer notifications.
For each rule, turn off Enable.
Go to your Jira notification scheme and customize the notifications for your help seekers, agents, and admins.
This page applies to company-managed spaces only.
Read about the difference between company-managed and team-managed spaces.
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