Delete a customer's account

We’ll note these changes in the support documentation below.

Original	Centralized
As a site administrator or organization admin, Users is found under Product site.	As an organization admin, Users is found under Directory tab.

 

 Organization admins or site admins can delete a customer’s portal-only account for Jira Service Management.

This procedure is different depending on your user management experience.

Delete a customer’s portal-only account for original user management:

1. Go to Settings () > User management.

2. From the sidebar, select Jira Service Management.

3. From the Portal customers page, find the customer name you wish to delete > more ().

4. Select Delete account.

Delete a customer’s portal-only account for centralized user management:

1. Go to Settings () > User management.

2. Select Products from the top navigation bar.

3. Select the Site name from the Sites and Products on the left hand side.

4. From the sidebar under Jira Service Management, select Portal customers.

5. Find the customer name you wish to delete > more ().

6. Select Delete account.

Delete account consequences

The requested customer’s account is permanently deleted from the site.

• The customer’s portal-only account will be completely wiped out hence losing access to the site’s portals. 

• The customer won't be searchable and selectable in user-picker fields.

• The customer’s name will show up as Former user (Deactivated) in user-picker fields that were previously filled with their name:  

• The account isn't searchable in any filter.

• No reference is kept on the account's email address. If the same customer is re-invited to the instance in the future it will be a brand new account without any correlation with the previously existing account.