Data Manager - Software (object class)

Assets Data Manager for Jira Service Management Cloud is currently rolling out in Open Beta and will be available to all Premium + Enterprise sites by end of October 2024.

The Software Object Class is a default object class that is included in Assets Data Manager out-of-the-box.

The Software Object Class is designed to store one row for each product running in the organization. For example: Microsoft Windows 10 and Microsoft Windows 11 would require a row each.

Types of software included may include:

Commercial off-the-shelf
Open Source
Beta
Internally built products

Default Attributes

The Software object class includes the following default attributes:

These default attributes were selected based on the most common attributes relevant for cross-comparative analysis. There may be additional attributes that are specific to individual sources only (e.g. Review status and Usage status.)

We recommend managing those directly in the source system (e.g., a Software schema) to prevent the Data Manager from overwriting their values. Where statuses from different tools need to be compared, we recommend using an additional status column.

	Attribute Name	Description	Assets Data Manager Data Type
1	Name	The name of the object (Software name).	String
2	LastUpdatedInAssetsSchema	The time the record was last updated in JSM Assets.	Date/Time
3	Publisher	The publisher of the software	String
4	Version	The version of the software	String
5	Edition	The edition of the software	String
6	Suite	Is the product part of a suite?	String
7	Installed	Is the product currently installed in the organization?	String
8	SoftwareClassification	Software classification, like COTS, Freeware, etc	String
9	Category	What category of software does this fall into? E.g. Operating System, Database, In-House, etc	String
10	OwnerGroup	The group that is financially responsible for the software	String
11	SupportGroup	The group that is responsible for maintaining/supporting the software	String
12	GeneralAvailability	The date the software was available to the market	Date/Time
13	EndOfSupport	Date support will no longer be available on standard support agreement	Date/Time
14	EndOfExSupport	The date extended support can be purchased to	Date/Time
15	PaidExSupportTo	When extended support is negotiated, this date represents when that agreement ends	Date/Time

Was this helpful?

It wasn't accurate

It wasn't clear

It wasn't relevant

Still need help?

The Atlassian Community is here for you.

Ask the Community