Get started with Jira Service Management for admins
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Create, edit, or delete change windows
Changes to Free and Standard plans in Jira Service Management
As of October 16, 2024, change management for Jira Service Management will move from Standard to Premium plans. After this point, only Premium and Enterprise plans will have access to this feature.
Existing projects in Free and Standard plans will continue to support existing request types and issue types. Read more about the plan changes.
Change windows are visual indicators that show when change requests should (or shouldn’t) be scheduled. In the change calendar, you can create two types of change windows: maintenance windows and freeze windows. Learn more about change windows.
Create a new change window
To create a new change window:
Log in to your service project.
From the navigation on the left, select Change calendar.
Find the date and time that you want to schedule the change window for.
Select (and drag) until your desired time is highlighted.
Select Change window.
Select either Freeze window or Maintenance window.
Give your change window a name.
If desired, update the information in the Start date and End date fields.
Select a service project.
If desired, enter a description for your change window.
Select Create.
Reschedule a change window
To reschedule a change window by dragging and dropping it in the calendar view:
From the navigation on the left, select Change calendar.
Find the change window you want to reschedule.
Select and drag the change window to your desired date and time. To change the duration of the change window, select the bottom of the change request and drag it up or down.
To reschedule a change window using the date fields:
From the navigation on the left, select Change calendar.
Select the change window you want to reschedule > Edit .
Update the information in the Start date and End date fields.
Select Save.
Edit a change window
To edit the details of a change window:
From the navigation on the left, select Change calendar.
Select the change window you want to reschedule > Edit .
Edit any details of the change window.
Select Exit.
Delete a change window
To delete a change window:
From the navigation on the left, select Change calendar.
Select the change window you want to reschedule
Hover over the Delete icon .
Select Delete.
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