Create and manage help centers

You can create multiple help centers and customize them individually to cater to your different, distinct audiences.

You need to be a site admin or Jira admin to create and manage multiple help centers.

To create a new help center:

1. Go to Settings () > Products > Jira Service Management > Configuration.

2. In the Help center section, select View all help centers.

3. You’ll be taken to the help center management page. Select Create help center.

4. Enter a name and URL slug for your new help center and select Create.

You can also create a new help center from any of your existing help centers:

1. Go to any help center on your site.

2. Select your avatar, and from the dropdown, select Create help center.

3. Enter a name and URL slug for your new help center and select Create.

To ensure that the right help resources are available to be displayed in your new help center, you can select service projects you want linked to this help center. Read more about linking service projects to a help center.

To view all help centers on your site:

1. Go to Settings () > Products > Jira Service Management > Configuration.

2. In the Help center section, select View all help centers.

Customize your help centers

For every help center on your site, you can:

• Customize the look and feel of the help center

• Create announcements and topics

• Feature or hide portals on the home page

• Set a custom URL slug

Find out more about customizing your help centers.

Edit help center details

1. Go to Settings () > Products > Jira Service Management > Configuration.

2. In the Help center section, select View all help centers.

3. Select More (…) next to the help center you want to edit.

4. Select Settings, and go to Details.

5. Make changes you want to make to the name and/or slug.

6. Select Save to save changes.

Delete a help center

To delete a help center:

1. Go to Settings () > Products > Jira Service Management > Configuration.

2. In the Help center section, select View all help centers.

3. Select More (…) next to the help center you want to delete.

4. Select Delete.

Once deleted, all customizations you’ve applied to that help center will be lost, and it cannot be undone. The first help center that comes with your Jira Service Management site is your default help center and it cannot be deleted.