Create an on-call schedule

An on-call schedule in Jira Service Management organizes response duties through customizable rotations. This ensures team members can respond to alerts, optimizing team efficiency and ensuring service reliability.

When you first launch your operations, Jira Service Management automatically provides you with your first schedule. This default schedule is a continuous weekly rotation between team members, starting from Monday to Sunday. Team admins can later edit this rotation, add new rotations, or create new schedules.

To create a new schedule for your team:

1. From your top navigation, go to Teams.

2. Select your team and scroll down to Operations. 

3. Select Go to operations.

4. Select the Add ( + ) icon next to Schedules in the On-call tab.

5. Give a name to your schedule and select the time zone in which you want to base your schedule.

6. Select Create.

7. To add a new rotation, select Add rotation.

8. Enter a rotation name. Then, add participants. You can add people, teams, and escalation policies as participants. Each participant will form a shift in your rotation.

9. Select the duration of the shifts. Jira Service Management will rotate your shifts within the given durations.

10. Select Shift frequency. This will rotate each participant with the given frequency.

11. Select a Start time for your rotation. If you don’t set an end time, shifts will rotate continuously with the given parameters. If you want to end this rotation at a specific time, select Define end time.

12. Review your rotation in the schedule preview and select Add rotation. Add as many rotations as you need.

You can create schedules at the site level if you are a Product admin for Jira administration or assigned the role of an Operations global admin. To create such a global on-call schedule, complete the following steps:

1. Go to Settings > Products.

2. Scroll to the Operations section and select On-call schedules from the sidebar.
   You’ll be able to view the already set-up schedules if available.

3. Select Create schedule.

4. Give your schedule a name, select the teams if needed, and then select the time zone in which you want to base it.

5. Select Create.