Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Coordinate changes with Team Calendars for Confluence
Changes to Free and Standard plans in Jira Service Management
As of October 16, 2024, change management for Jira Service Management will move from Standard to Premium plans. After this point, only Premium and Enterprise plans will have access to this feature.
Existing projects in Free and Standard plans will continue to support existing request types and issue types. Read more about the plan changes.
Jira Service Management has a dedicated calendar for change management. Learn more about the change calendar.
You must have a linked Confluence space to coordinate changes with your calendar. Make sure you have the Team Calendars for Confluence plugin installed. Learn how to install Team Calendars.
To set up a change calendar with Team Calendars for Confluence:
In Confluence, go to your team's space.
From the sidebar, select Calendars.
Select Add calendar.
Viewing the calendar, select Add event.
Select the Event Type drop down and choose Jira Issue Dates.
Under Display, select the JQL (advanced) and enter the following:
project = "<YOUR IT SERVICE PROJECT NAME>" AND issuetype = "[System] Change"Under Date range, select Add start and end date…
Select Change start date as the start date. Select Change completion date as the end date.
Click Add. You can add multiple date ranges using different fields as well.
Select OK.
The calendar automatically picks up the start and end dates of change requests from your service project. Then, it plots them on the calendar.
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