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We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira

Coordinate changes with Team Calendars for Confluence

Changes to Jira Service Management Free and Standard

As of October 16, 2024, change management in Jira Service Management has moved from Standard to Premium. Existing service projects in Free and Standard will continue to support existing request types and work types. Read more about the plan changes.

To access Jira Service Management Premium features, subscribe to a Service Collection Premium or Enterprise plan.

Jira Service Management has a dedicated calendar for change management. Read more about the change calendar.

You must have a linked Confluence space to coordinate changes with your calendar. Make sure you have the Team Calendars for Confluence plugin installed. Read how to install Team Calendars.

To set up a change calendar with Team Calendars for Confluence:

  1. In Confluence, go to your team's space.

  2. From the sidebar, select Calendars.

  3. Select Add calendar.

  4. Viewing the calendar, select Add event.

  5. Select the Event Type drop down and choose Jira Work Item Dates.

  6. Under Display, select the JQL (advanced) and enter the following:
    project = "<YOUR IT SERVICE PROJECT NAME>" AND issuetype = "[System] Change"

  7. Under Date range, select Add start and end date…

  8. Select Change start date as the start date. Select Change completion date as the end date.

  9. Click Add. You can add multiple date ranges using different fields as well.

  10. Select OK.

The calendar automatically picks up the start and end dates of change requests from your service project. Then, it plots them on the calendar.

 

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