Set up service space users to work on requests
Set up service space team members so they can effectively resolve requests for customers.
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Configure a company-managed space as an administrator
Categorize customer requests into request types
Request types help categorize incoming requests in Jira Service Management.
Use workflows in Jira Service Management
Read more about how to use workflows to manage issues
Customize the field layout of your work item view
Choosing the fields that appear on your team’s work items can help your team resolve them faster.
Use queues to triage requests for your agents
Customer requests become work items that you can view and work on in queues.
Set up an approval stage
Add a step to work items that need to be approved before they can move to the next status in their workflow.
Receive requests from an email address
Set up an email address to receive requests in your service space.
Manage your customers
Learn how to add or remove customers from your service space, or deactivate their licenses.
Group customers into organizations
Organizations are groups of customers who can request help from you using Jira Service Management.
Collect requests from anywhere with an embeddable widget
Add a widget to your web page so your customers can easily get help.
Set up your help centers and portals
Find out how to manage your customer-facing support sites.
Customize your help centers and portals
Brand your help center and portal and make them more intuitive for your customers.
Set up a knowledge base so customers can serve themselves
Space admins can set up a knowledge base to let customers self-serve instead of raising a request.
Set up notifications for your customers and team
Notifications are messages that your customers and team receive to let them know about certain events occurring.
Receive and manage requests in Slack or Microsoft Teams
Connect Slack or Microsoft Teams with Jira Service Management to receive, respond to, and resolve issues from your chat app.
Set up rules to automate repetitive tasks
Use automation rules to perform actions in your service space, based on specific triggers and conditions.
Try one of our common automation recipes
Find out how to use preset automation rules to set your team up for success.
Discover new trends with service space reports
Use existing reports or create your own to get insights from visual representations of your data.
Create service level agreements (SLAs) to manage goals
Service level agreements (SLAs) allow you to manage your team's goals to better serve your customers.
Use Jira Query Language to create service level agreements
With JQL, you can clearly define what kind of issues should make up an SLA goal.
Collect customer satisfaction on your team's performance
Use surveys to collect ratings and comments for a customer satisfaction report.
Provide help in multiple languages
Meet your customer's language preferences by adding additional languages to your service space.
Integrate your service space with other products and apps
Find out how to integrate Jira Service Management with other products and apps.
Give your team access to additional features
Find out how to enable new features in your service space.
Reply faster to your customers with canned responses
Protect your team's data
Protect your organization's data in Jira Service Management Cloud
Use Workday with Automation
Connect your Workday account to your Jira project to automate the process of employee onboarding and other HR tasks.