Turn on customer feedback in team-managed service projects
Service projects collect customer feedback by default, but admins can toggle it on or off.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Collect CSAT metrics in team-managed service projects
Want to know how your team is doing? Send customers a quick survey when a request is resolved, then track their ratings and comments in a customer satisfaction report.
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