Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Classify a request
Classify a request to help people recognize the sensitivity of information they’re viewing or working on.
You can classify a request once an organization admin has to set up classification levels for your organization.
To classify a request:
Go to a request.
Select ··· > Classify request.
Choose a classification level.
Select Update.
Why is my request already classified?
You may find that a request you’ve just created or requests you’ve worked on have been classified without any action by you or another user. This could be the result of a default classification level set by the project admin. What is a default classification level?
To change the classification level of a request:
Go to a request.
Select the current classification level.
Select Change level.
Choose a classification level.
Select Update.
To remove the classification level of a request:
Go to a request.
Select the current classification level.
Select Change level.
Choose Project default. This means the request will revert to the default classification level of the project, which could be a different classification level, the same classification level, or none. Only a project admin can change the default classification level of a project.
Select Update.
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