How do on-call schedules work in operations?
Navigate on-call schedules in Jira Service Management for effective, timely alert responses.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Build on-call schedules
Create an on-call schedule
Set up on-call schedules in Jira Service Management to ensure continuous, effective team response.
Override an on-call schedule
Learn to override on-call schedules in Jira Service Management for uninterrupted alert coverage.
Create daily, weekly, and custom rotations
Set up daily, weekly, or custom rotations in Jira Service Management for adaptable on-call scheduling.
Best practices for managing on-call schedules
Explore best practices for managing on-call schedules in Jira Service Management to ensure reliable, timely alert responses.
What are escalation policies?
Understand escalation policies in Jira Service Management to ensure effective, ordered notification of responders.
Create, edit, delete an escalation policy
Learn how to create, edit, and delete escalation policies in Jira Service Management for effective alert handling.
What are routing rules?
Explore routing rules in Jira Service Management to direct alerts efficiently based on source, content, and timing.
Create, edit, delete a routing rule
Learn how to create, edit, and delete escalation policies in Jira Service Management to streamline alert distribution.
What is incoming call routing?
Enhance IT operations with incoming call routing feature, offering smart management and routing of calls based on team availability and caller needs.
Add a new call routing
Add a Twilio phone number and set up an incoming call routing in Jira Service Management.
Blocking a phone number in a call routing
Learn how to block phone numbers in Jira Service Management's incoming call routing.
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