Automate customer support with the virtual service agent

Find out how the virtual service agent works, so that you can decide if it’s right for your project.

Learn how to set up your virtual service agent in Jira Service Management so that it can start responding to customers.

Find out how to manage the underlying behavior of your virtual agent, including the default request type and standard flows.

Find out how to use the virtual agent in your customer-facing channels.

Find out how to activate and manage Atlassian Intelligence answers in your virtual agent.

Find out how to create, edit, manage, and train your virtual agent to recognize intents.

Discover how to use conversation data and other insights to improve your virtual agent's performance.

Find out how the virtual agent develops and trains a machine learning model that's tailored to your organization.