About the virtual service agent
Find out how the virtual service agent works, so that you can decide if it’s right for your project.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Automate customer support with the virtual service agent
Learn how to use Jira Service Management's virtual service agent to automate your customer support and save your agents hours every day.
Set up your virtual service agent in Jira Service Management
Learn how to set up your virtual service agent in Jira Service Management so that it can start responding to customers.
Manage your virtual service agent
Find out how to manage the underlying behavior of your virtual agent, including the default request type and standard flows.
Use the virtual service agent in your customer channels
Find out how to use the virtual agent in your customer-facing channels.
Use AI answers in your virtual service agent
Find out how to activate and manage Atlassian Intelligence answers in your virtual agent.
Create and manage intents and conversation flows
Find out how to create, edit, manage, and train your virtual agent to recognize intents.
Improve your virtual service agent’s performance
Discover how to use conversation data and other insights to improve your virtual agent's performance.
Understand how the virtual service agent uses data
Find out how the virtual agent develops and trains a machine learning model that's tailored to your organization.