Archive or restore a service space
The ability to archive a service space is only available for Jira Service Management Premium and Enterprise plans. Find out more about Jira Service Management plans and pricing.
Any service spaces that you archived while you were on a Premium or Enterprise plan can still be accessed and restored after you move to a Standard plan.
If you no longer need a service space but you’re not ready to delete it, you can move it to the archive.
Move a service space to the archive
You must be a Jira admin to archive company-managed service space. To archive a team-managed service space, you’ll need to be a Jira or space admin.
To archive a service space:
Select Settings (), then Spaces.
Select Manage spaces from the sidebar.
Next to the space you want to archive, select More (), then Move to archive.
Select Move to archive.
Alternatively:
Next to the name of your space in the sidebar, select More actions (•••), then Space settings.
Select Details.
Select More (), then Move to archive.
Select Move to archive.
Once a service space is archived:
SLA timers: Any existing timers associated with requests will stop counting.
Automation rules:
SLA time remaining and Time in Status rule types won’t be executed. These include rules like the At-risk SLA alert and the Close resolved work item preset automation rule.
Rules that execute actions on work items will fail and won’t be re-tried.
If the service space is restored, rules will only be executed once operations are performed on existing requests. For newly created requests, automation rules will run as normal.
Incoming emails: Any email requests sent while the service space is in the trash won’t be processed.
Deployment gating: New deployment gating change requests will not work, but any pending or paused change requests for deployments will remain in that state.
Requests:
Won’t appear in basic or advanced search results
Can be accessed via a direct link but can't be edited.
If a backup is created after you archive a space, then once you restore the backup the archived space can be found by selecting Settings , then Spaces, then Archive.
Restore a service space from the archive
You need to be a Jira admin to restore an archived service space.
To restore a service space from the archive:
Select Settings (), then Spaces.
Select Archive from the sidebar.
Next to the service space you want to restore, select More (), then Restore.
You may need to turn on email support for your service space to work as normal.
Next to the name of your space in the sidebar, select More actions (•••), then Space settings.
Select Channels & self service, then Email.
Select Turn on email support.
The service space along with its requests, queues, automation rules, SLAs, and reports will be restored. Agents can edit and work on work items. The service space will appear in directories and work items will appear in search results.
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