Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Archive and restore a project
The ability to archive a service project is only available for Jira Service Management Premium and Enterprise plans. Find out more about Jira Service Management plans and pricing.
Any service projects that you archived while you were on a Premium or Enterprise plan can still be accessed and restored after you move to a Standard plan.
If you no longer need a service project but you’re not ready to delete it, you can move it to the archive.
Move a service project to archive
You must be a Jira admin to archive company-managed service projects. To archive a team-managed service project, you’ll need to be a Jira admin or a project admin.
To archive a service project:
From the top-right, select Settings > Projects.
Select Manage projects from the sidebar.
Find your project and select More > Move to Archive.
Select Move to archive.
Alternatively:
From your service project, select Project settings, then Details.
Select More > Move to Archive.
Select Move to archive.
Once a service project is archived:
SLA timers: Any existing timers associated with requests will stop counting.
Automation rules:
“SLA time remaining” and “Time in Status” rule types won’t be executed. These include rules like the At-risk SLA alert and the Close resolved issue preset automation rule.
Rules that execute actions on issues will fail and won’t be re-tried.
If the service project is restored, rules will only be executed once operations are performed on existing requests. For newly created requests, automation rules will run as normal.
Incoming emails: Any email requests sent while the service project is in the trash won’t be processed.
Deployment gating: New deployment gating change requests will not work, but any pending or paused change requests for deployments will remain in that state.
Requests:
Won’t appear in basic or advanced search results
Can be accessed via a direct link but can't be edited
If a backup is created after you archive a project, the archived project could be found in Settings > Projects > Archive, once you restore the backup.
Restore a service project from the archive
You need to be a Jira admin to restore an archived service project.
To restore a service project from the archive:
From the top-right, select Settings > Projects.
Select Archive from the sidebar.
Find the service project you want to restore and select More > Restore.
You may need to turn on email support for your service project to work as normal.
From your service project, select Project settings, then Channels & self service, then Email.
Select Turn on email support.
The service project along with its requests, queues, automation rules, SLAs, and reports will be restored. Agents can edit and work on issues. The service project will appear in directories and issues will appear in search results.
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