Add missing features to an incident

If an issue wasn't originally created as an incident, or was created as an incident before new features were launched, you’ll be prompted to update the incident to access new features.

Updating will connect the incident to Opsgenie, and give you access to features like Alerts, Responders and Linked alerts. Linked alerts will be available to use immediately, while other features like Alerts and Responders will first need to be enabled by your Project admin. Learn more about linked alerts. Learn how to add the responders field to your service project, and also learn how to add the major incident field to your service project.

If alerts have already been enabled, updating an incident will create and send responder alerts to any responders, affected service owner teams and assignees who’ve set up their notification preferences.

If you’re a project admin, you can enable alerts.From your service project, select Project settings, then Operations, then Incident management.

Updating an incident will not affect any data that has been added to the incident or stop agents from working on an incident.