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Add contact methods
This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.
Jira Service Management offers four contact methods that you can use for alert notifications:
Email
SMS
Voice phone calls
Mobile push notifications
Voice notifications are only available in Premium and Enterprise plans of Jira Service Management.
Each member of your team can add or edit their contact methods anytime through their notifications page. Email address is your default contact method. You can only add two email addresses, two phone numbers for SMS, and two numbers for voice calls at the most. There’s no such limit for the mobile. You can also edit or remove a contact method when necessary.
A rule is automatically created under the “New alert” notification type for every new contact method you add. You can use the rules as they are or modify as necessary.
You can use each mobile device for only one user within the same Jira domain. If another user logs in to Jira with a mobile device that is already being used as a contact method for another user from the same Jira domain, Jira automatically turns off the contact method for the previous user.
Verify mobile numbers
For a mobile number you add for voice calls or SMS (you can also use the same number for both), you will receive a verification code on the mobile. Enter the code and verify the number to complete the step.
Activate contact methods
Any contact method you add for voice and SMS is activated by default. When you want to stop receiving notifications but still retain the contact methods, select Deactivate from the three-dot menu.
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