Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Add an integration (team-level)
This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.
Things to do before you start:
Make sure you’re a team admin
Launch Operations for your team. Find out how to launch Operations for your team
Add integration
On your team’s profile page, scroll to the Operations section and select Get started.
Select Integrations from the sidebar on the Operations page and select Add integration.
Run a search for the application or software you want to integrate with.
Fill in some important details for your integration:
Integration name: Name your integration to easily find it later.
Assignee team: You can select a team to own this integration.
It’s optional, so you can skip selecting an assignee team. Integrations that have no assignee team are automatically added to the list of integrations for your site. To access or add integrations at a site level, you must be an admin on that site.
Select Continue to save the integration. It is OFF by default.
You can configure your integration as per your team’s preferences later. Select Edit in Integration settings to change the name of the integration, assignee team, project, or notification preferences.
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