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Add a knowledge base article to multiple categories

By categorizing your articles well, you can make the same article show up under multiple categories. This will help your customers find the articles they need faster.

To add an article to multiple categories:

  1. From your service project, go to Knowledge base.

  2. Select the Categories column of the article you want to add to multiple categories.

  3. Use the drop-down menu or start typing the name of the category, then select the category you want to add. Repeat until you’ve added all relevant categories to the article. You can delete categories by selecting the x next to the name of an added category.

  4. Select the tick to save your changes.

Last modified on Nov 9, 2020
Cached at 10:44 PM on Nov 25, 2020 |

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