Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
We have two types of service projects: company-managed and team-managed. Company-managed projects come with power-user levels of configuration for expert users, but team-managed projects are easier to set up and simple to use.
What are Jira Service Management team-managed projects?
Team-managed service projects are simpler to set up than company-managed service projects.
Is my project company-managed or team-managed?
How to identify which project I'm in - a company-managed or team-managed project?
What makes the set up of team-managed projects different?
Company-managed projects share configuration across projects on a site. Team-managed projects are independent.
How issue and request types differ in team-managed projects
In company-managed projects, request types are based on issue types. In team-managed projects they're independent of issue types.
How do company and team-managed workflows differ?
Workflows are independent of request types in company-managed projects but are attached to request types in team-managed projects.
How does the role of admins change in team-managed projects?
Jira admins create configurations across all company-managed projects. Project admins create and configure team-managed projects.
Approvals in company and team-managed service projects
Compare how approvals work in team-managed vs company-managed service projects.
Migrate between team-managed and company-managed projects
Migrating between team-managed and company-managed projects is complex, but possible.
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