キューを確認する

Customer requests become work items in your project where they are organized into queues. Queues let you quickly view, triage and assign work items as they come in. They also provide high-level information on a work item – usually a summary, status and customer name. Adding work categories (Service requests, Incidents, Problems, Changes, or Post-incident reviews) to your service project adds extra functionality to queues and your work items. Read how to add work categories to any of your service projects.

Queues are normally sorted by a Service Level Agreement (SLA) or goal for your team's service interactions. A clock on the work item indicates the time until your team's next target is due.

Agents working in Jira Service Management projects spend most of their time working in queues so it’s important to understand how they work. Read more about queues and how to use them.