キューを確認する

Customer requests become work items in your project where they are organized into queues. Queues let you quickly view, triage and assign work items as they come in. They also provide high-level information on a work item – usually a summary, status and customer name. Adding work categories (Service requests, Incidents, Problems, Changes, or Post-incident reviews) to your service project adds extra functionality to queues and your work items. Read how to add work categories to any of your service projects.

通常、キューは、チームで提供しているサービスのサービス レベル アグリーメント (SLA) またはサービス目標で並べ替えられます。作業項目の時計は、チームの次のサービス目標までの時間を示します。

Agents working in Jira Service Management projects spend most of their time working in queues so it’s important to understand how they work. Read more about queues and how to use them.