解決後のインシデントの自動クローズ
The IT service space template includes an extra service level agreement (SLA) and automation rule. Together, these automatically close incidents three business days after an agent resolves them.
SLA: 解決後のクローズまでの時間
障害の解決状況フィールドが設定されると、Time to close after resolution という名前の SLA が計時を開始します。計時は、エージェントが解決状況フィールドをクリアするか、リクエストが [クローズ] にトランジションした場合に停止します。
You can view, edit or remove this SLA from the SLAs page in Space settings.
Automation ルール: 解決後 3 営業日で自動クローズ
The IT service space includes a legacy automation rule called Auto-close after being resolved for 3 business days. This rule transitions an incident from Resolved to Closed when the above SLA is breached.
You can disable or fine tune the rule in your service space from the Legacy automation page in Space settings.
Learn more about setting up rules to automate repetitive tasks with legacy automation.
This page applies to company-managed spaces only.
Read about the difference between company-managed and team-managed spaces.
この内容はお役に立ちましたか?