Add a work category to any of your service spaces

No matter which service space template you started with, you can access the full capabilities of Jira Service Management by adding IT service management (ITSM) work categories to any of your service spaces.

You’ll have access to tailored work categories (service requests, incidents, problems, changes, and post-incident reviews) and their unique features, such as enhanced modern incident management and dedicated change management integrations and automations to help minimize risk to your deployments.

If you’d like to see how to use work categories before adding them to your service space, you can create a new ITSM space and use the sample space to test, explore and learn about work categories.

To enable work categories in any of your current service spaces:

1. サイドバーにあるスペース名の横で、その他のアクション（•••）を選択し、スペース設定を選択します。

2. [機能] を選択します

3. Use the toggle to enable the work category you would like to add to your service space.

 
After you’ve enabled a work category, you can assign your existing request types to the category, or create a new request type as usual to build your new work category from scratch. Find out how to assign request types to IT service management categories.

顧客、管理者、エージェントへの影響

While enabling work categories, your service space will stay online so that your agents can continue to work and your customers can continue to submit requests.

リクエスト タイプがそのカテゴリに追加されると、直ちに新しいキューが追加され、リクエストが自動で関連するキューに移動します。たとえば、「パスワードのリセット」リクエスト タイプをサービス リクエスト カテゴリに割り当てると、そのタイプのすべての既存または新規のリクエストは、サービス リクエスト キューに表示されます。