Watch, vote, share, and comment on work items

Watching, voting, sharing, and commenting on work items can help you stay up to date, keep work progressing, and make sure other people on your team stay informed.

Watch work items

Watching means you receive notifications when things happen on a work item. For example, when someone comments on, edits, or transitions the work item, you'll be notified.

To watch a work item:

1. Open the work item.

2. Select Watch () or press W on your keyboard.

If the Watch icon is filled (), you’re watching the work item. If there’s one or more person watching the work item, the number next to the icon shows how many people are watching it.

Vote on work items

You can tell your team you think a work item is important by voting for it. The more votes a work item has, the more relative importance it has to your team. 

To vote on a work item:

1. Open the work item.

2. Select Vote ().

Share work items

You might want to let your teammates know what you’re working on. To share a work item, you can either copy and paste the link, or send them a message using email.

To share a work item by copying the link:

1. Open the work item.

2. Hover over the work item id, then select Copy ().

3. Send the link to your teammate.

To share a work item by sending them an email:

1. Open the work item.

2. Select Share ().

3. Enter who you want to share the work item with and a message to send them.

4. [送信] を選択します。

Comment on work items

Comments can range from simple text updates to let watchers know what's happening on the work item, to code snippets, images, tables, and more. The editor converts things like links, code, and markdown on-the-fly, so you can paste in your content and let the editor do the work.

コメント フィールドに移動して入力を開始するには、キーボードの M を押します。

一般的なマークダウン フォーマット オプション:

• ## は H2 スタイル (H2 から H5 までをサポートしています)

• 太字は **太字** です。

• 斜体 は *斜体* です。

• ``` コード ブロック

• 「this is link text」: [this is link text](www.atlassian.com)

• 箇条書きリスト: *  

• 1. は番号付きリスト

チームメイトへのメンション

If you need someone to know about a comment, you can mention them in it. Type @ followed by their name, then choose the right person from the list. The person you mention will be notified about your comment and can quickly jump to the work item to see what's happening.

Add internal note or reply to customers

On Jira Service Managementwork items, comments are separated based on who can see them. When you add a comment, you can choose whether you want to Add internal note or Reply to customer.

• Add internal note comments don’t appear on the request view (in the portal), so your customer won’t be able to see them. Anyone has the Service Desk Team role in your service project can see internal notes.

• Reply to customer comments make the comment visible to anyone who has the permission to see the work item, plus the customer.